The right of complaint covers only manufacturing and material defects within the stated periods. If legitimate complaint, the goods can be exchanged, or reduced price by purchase new depending on the specific situation. The complaints provisions apply only on the following conditions:
• The products have not been undercharged, overcharged, short-circuited, defaulted or worn out due to high consumption.
GACELL A/S Chargers
1 years of warranty
GACELL A/S Accessories
1 years of warranty
Extended warranty "Powerkit"
In the total purchase of "Powerkit", a GACELL tubular plate battery and a GACELL HF charger extended warranty is given:
On a tube cell battery with liquid electrolyte, a 3-year 100% guarantee and a 1-year pro rata are granted.
On tube cell battery with GEL mass, 1 year 100% guarantee and 2 years pro rata are given.
The charger offers a 1 year 100% guarantee.
Complaints Scope
For all complaint provisions, these cover only the product supplied by GACELL A / S and do not cover any consequential damages.
Complaint repairs do not extend the original complaint period.
Read more about our complaints regulations under our terms and conditions.
100% guarantee period
Upon approved complaint, the defective item will be repaired without charge, including both materials and labor.
Pro rata period
Upon approved complaint, the defective item will be repaired and the customer will pay according to the relative elapsed period. By a common Pipe cell battery after 24 months. use, the customer will pay 24/48 of the total bill. For maintenance-free tube cell batteries, as in the example above, it will be 24/36.
When operating on multiple shifts to achieve 2 cycles per day, the pro rata amount is raised accordingly and in the example it will then be 48/48 of the total bill.
Read more about our complaints regulations under our terms of trade.
Shipping
Read more about shipping on complaints under our terms and conditions.